These terms govern your use of CRM.care (the "Service") provided by [Your Company Ltd]("we", "us"). By creating an account or paying a subscription you agree to these terms.
1. Account
You must be at least 18 years old, sign up with a valid business email, and provide accurate information. You are responsible for the activity on your account and for keeping your credentials secure.
The Service is intended for use by marketing teams at businesses. We may decline new signups at our discretion — for example, signups from free-mail providers or obviously-disposable addresses.
2. Acceptable use
You agree not to:
- Use the Service for unlawful, harmful, or fraudulent activity.
- Attempt to bypass quotas, scrape the Service, or reverse-engineer the application.
- Generate or distribute content that infringes others' rights, including trademarks, copyrights, or privacy rights.
- Use the Service to send unsolicited bulk email (spam) or any communication that violates anti-spam laws (CAN-SPAM, PECR, etc).
- Resell the Service or expose its functionality to third parties without our written consent.
We may suspend or terminate accounts that breach these rules.
3. Free trial
New workspaces start on a 7-day free trial with a feature- capped quota. No payment card is required to begin the trial. If you don't pick a paid plan before the trial ends, your workspace becomes read-only for 7 days, then locked. Workspace data is retained for a further 75 days before scheduled deletion.
4. Subscriptions and billing
Paid subscriptions are processed by Lemon Squeezy as Merchant of Record. Lemon Squeezy collects your payment and applies any required taxes (VAT, US sales tax, etc). Subscriptions auto-renew until cancelled.
You can cancel at any time from inside the workspace (Admin → Billing → Manage subscription). Cancellation takes effect at the end of your current billing period; you keep full access until then.
See our refund policy for details on refunds.
5. Quotas
Each plan tier carries monthly quotas (campaigns created, AI image generations). Quotas reset on the 1st of each calendar month. We may adjust quotas with 30 days' notice; if you don't agree, you may cancel before the change takes effect.
6. Your content and AI output
You retain all rights to the briefs, brand voice, and other content you upload to the Service. You grant us a limited licence to process that content as needed to operate the Service (passing prompts to AI providers, storing outputs, rendering inside the app).
AI-generated outputs (campaign plans, email drafts, social copy, images) belong to you, subject to the terms of our underlying providers (Anthropic, OpenAI). We do not claim ownership of generated content.
AI output is provided "as is" — we do not guarantee it is original, factually accurate, or free of third-party rights. You are responsible for reviewing AI-generated content before publishing or using it commercially.
7. Our intellectual property
The Service itself — the application code, the UI, the CRM.care brand and trademarks, and our underlying methodology — is and remains our property or that of our licensors. Subscribing doesn't transfer any of that to you.
8. Service availability
We aim for 99.5% uptime over any 30-day period but do not guarantee uninterrupted service. We may perform planned maintenance with reasonable notice. If a paid plan experiences sustained downtime exceeding 24 hours we will, at your request, credit a pro-rated refund of the affected period's fees.
9. Warranties and disclaimers
The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties — express or implied — including warranties of merchantability, fitness for a particular purpose, and non-infringement.
10. Limitation of liability
To the maximum extent permitted by law, our total liability for any claim arising out of or relating to the Service is limited to the fees you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data.
Nothing in these terms limits liability we cannot exclude by law (death or personal injury caused by negligence, fraud, etc).
11. Termination
You can cancel your subscription at any time. We may suspend or terminate accounts that breach these terms, fail to pay, or are dormant for an extended period.
On termination we will delete your workspace data within 75 days, except where we're required to retain it (audit / tax records).
12. Changes to these terms
We'll update these terms when our practices change. Material changes get 30 days' notice via in-app banner and email. Your continued use after the change takes effect counts as acceptance.
13. Governing law and disputes
These terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the English courts.
14. Contact
Questions: lee@flowolf.ai.